Overview
Our refund and returns policy lasts 30 days for damaged items. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. If you are looking for a refund on an item before it has been shipped, there will be a 25% materials fee if the item has been put into production. If we have not begun work on it, no fee will be applied.
The customer is responsible for ensuring that the item dimensions match what they are ordering. We do not offer refunds or exchanges for orders where the dimensions were not verified by the customer.
If the item was damaged in transit, we are not required to offer a refund or exchange and that should be handled with the carrier since we do insure every shipment with every carrier we use.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged as part of our manufacturing and assembly process (not glued properly, extremely low quality engraving, wiring issues, etc). If you need to exchange it for the same item, send us an email at sales@lizardlaserdesigns.com
Shipping Returns
To return your product, you should mail your product to the address on the shipping label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need Help?
Contact us at sales@lizardlaserdesigns.com for any other questions related to refunds and returns.
