Our refund and return policy is good for 15 days after purchase. If 15 days have passed since your purchase, we will not offer you a refund or exchange.
If you are looking for a refund on an item before it has been shipped, there will be a 25% materials fee if the item has been put into production. If we have not begun work on it, no fee will be applied.
To begin the process or if you have any other questions related to refunds and returns, contact us at sales@lizardlaserdesigns.com
The customer is responsible for ensuring that the item dimensions match what they are ordering. We do not offer refunds or exchanges for orders where the dimensions were not verified by the customer.
If the item was damaged in transit, we are not required to offer a refund or exchange. That should be handled with the carrier since we do insure every shipment with every carrier we use.
Your items(s) MUST be sent back to us to process the refund/exchange after we have discussed it through email.
SHIPPING ITEMS
To return your product, you should mail your product to the address on the shipping label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
REFUNDS
We will only refund items if they are defective or damaged as part of our manufacturing and assembly process (extremely low quality engraving, wiring issues, etc)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as quickly as possible.
EXCHANGES
We will only replace items if they are defective or damaged as part of our manufacturing and assembly process (extremely low quality engraving, wiring issues, etc). If you need to exchange it for the same item, please let us know when you send the original email.
If you wish to add anything that was not part of the original order (magnetic lid, additional color options, etc), those must be paid for before we send the replacement out.
